Privacy Policy

1. INTRODUCTION
The statement on the protection of personal data applies to the processing of all personal data of the company Unistar LC d.o.o., with headquarters in Ljubljana, Litostrojska cesta 56 (hereinafter: the company), and includes data on customers and other individuals who have expressed a desire to participate with us (hereinafter: the customer)
The company is the manager of the customers' personal data processing. In the following, we inform you how and why we process your personal data, and provide other information that may be of interest to you. For any additional questions, we are available to you via the contact information provided in point 9 of this statement.
This statement on the protection of personal data is valid from 1. May 2018 the date when it was last updated. The content of this statement may change at any time, and the latest version is always available on our website www.unistarpro.si. Should there be any changes in the statement that would significantly affect the processing of your personal data, you will be notified immediately.

2. PURPOSES FOR PROCESSING PERSONAL DATA
The company processes your personal data when you do business with us, use our websites or whenever you interact with us in any way, for the following purposes:
A. Implementation of contracts, which includes the management and implementation of orders and other contractual activities.
B. Marketing, which includes the management of a database of personal data and sending offers via addressed direct mail, e-mail, telephone or in person.
C. Marketing activities, which include advertising through various communication channels, such as addressed direct mail, e-mail, phone calls, website, social networks and similar.
D. Sending periodical newsletters via e-mail.
E. Carrying out surveys, customer satisfaction surveys and other marketing research with the sole aim of continuous improvement of internal procedures and offers.
F. Conducting sweepstakes that include raffles and posting information regarding the winners.
G. Collection and processing of personal data obtained at professional conferences and promotional events in our own organization or other organizations.

3. DURATION OF STORAGE OF PERSONAL DATA
The company stores customer data for the period necessary to achieve each specific business purpose and to the extent necessary to ensure compliance with the applicable legislation. After the expiration of the applicable retention period, the data is securely deleted or destroyed, anonymized or transferred to an archive (unless prohibited by law or an applicable records retention plan).

4. ACCESS TO PERSONAL DATA
The company does not forward customers' personal data to third parties, with the exception of: external contractors who process the data exclusively on our behalf and for the account of our company, according to our instructions and under the control of our company (e.g. maintenance of IT systems, website administration, implementation of electronic messaging,...) and if necessary, to state authorities, based on their justified written request for the needs of conducting a specific procedure.

5. SECURITY OF PERSONAL DATA
We have taken appropriate data protection measures to ensure the confidentiality and security of your personal data. This means that we implement organizational, physical and technical measures to protect personal data against accidental or illegal destruction, loss, alteration, unauthorized disclosure or other access to personal data.

6. YOUR RIGHTS TO PROTECT PERSONAL DATA
As an individual, you have the right to request an inspection of your personal data and, under certain conditions, also to request their correction and/or deletion. In addition, you can exercise the right to limit the processing of your personal data, the right to object to the processing and the right to data portability.

If you wish to exercise your rights in relation to the protection of personal data, please contact us using the contact information provided in point 9 of this statement.

7. WITHDRAWING YOUR CONSENT
Having given your consent to store your data, you can withdraw consent at any time. If you wish to withdraw your consent, please contact us using the contact information provided in point 9 of this statement.

8. FILING A COMPLAINT
If you would like to complain about our company's handling of your personal data, you can file the complaint via the contact details provided in point 9 of this statement.

9. CONTACT US
If you are interested in how your personal data is processed, please read this statement first. For all questions, comments, agreements or complaints, please contact:
Unistar LC d.o.o., Ljubljana, Data Protection Officer, Litostrojska cesta 56, 1000 Ljubljana or
email address: dpo@unistarpro.si

General terms and conditions of service

The provisions of the general terms and conditions of operation of the service department are applied to all contracts for the purchase of equipment or orders for service work concluded between the company Unistar LC d.o.o., Ljubljana, Litostrojska cesta 56, 1000 Ljubljana (hereinafter the service) and the contracting party, which is a natural or legal person (hereinafter the customer). The terms and conditions of the service department are related to the maintenance, service and repairs of all forms of technical goods, devices, machines and other objects (hereinafter referred to as the product) for which a sales contract, a contract for the provision of service or orders for service have been concluded. By signing the service order at the service office, the customer agrees to the general terms and conditions of the service:

• The customer is familiar with the price list of service and replacement components offered by the service. The price list is published on the website as well as in a visible place in the reception office of the service, which the customer is aware of when handing over the product for service.
• Service provided and spare or replaced parts on the product are billed according to the current price list.
• Service takes over all replaced spare components from the product without compensation.
• The customer will pay the service department for the service provided before reclaiming the product, unless otherwise stipulated by the contract or other relevant document.
• The service will notify the customer of all subsequently identified faults in writing via e-mail or by telephone. The customer will be informed regarding the details of the fault, the type of service (paid or non-paid service) and the cost to correct the fault. Only after receiving consent from the customer, by which the customer will authorize the service to repair all subsequently identified defects on the product, will they be eliminated.
• The service department will retain the repaired product until all due obligations are paid by the customer. The service will inform the customer three times, at intervals of one month, by telephone or in writing via e-mail, that the product is ready for collection, and at the same time warn him that if he does not collect the repaired product within three months of the last written notification, the service reserves the right to take ownership of the product. With the second warning for taking over the repaired product, the service reserves the right to charge a daily storage fee for the product, which is to be calculated according to the current price list.
• The service department is not responsible for the loss of accessories, such as SIM cards, memory cards, media, USB receivers, etc.
• The service department is not responsible for the loss of data on discs and other data media.
• The customer must asserts a warranty claim with a certified warranty card or invoice.
• Repair, configuration and installation of the software that are not subject to warranty repairs will be billed to the customer according to the applicable price list.
• The service department guarantees the customer the confidentiality of all data located on the device that is accepted for service repair for the duration of the service repair or the storage of the device until acceptance.
• Diagnostics on out-of-warranty equipment is free of charge only if the customer decides to have the equipment repaired.
• In the event that the product needs to be cleaned before repair, the client will be notified immediately upon receipt of the product. If the need for cleaning is noticed when the customer is no longer present in the reception office of the service, he will be notified immediately by phone or in writing via e-mail. Only after receiving the consent, in which the customer agrees to the cleaning, it will be carried out and charged according to the current price list.
• In case of customer's claim of separately purchased insurances, the service is not obliged to obtain the necessary documentation. All documentation must be mutually arranged by the insured and the insurance company.
• By signing the service order, the customer confirms the correctness of the contact data (address, e-mail and telephone number). The client's written consent is considered as confirmation of the order, delivery, travel expenses, postage and work performed according to the work order.